Frequently Asked Questions
Everything you need to know about our jewelry, shipping, and service.
What materials are used in APORRO jewelry?
We use premium materials including 14K/18K gold plating over brass or 925 sterling silver. Our stones are high-grade 5A Cubic Zirconia or hand-set Moissanite, ensuring a genuine diamond-like shine and durability.
How long does shipping take?
Standard shipping typically takes 7-15 business days, while express shipping takes 3-7 business days. Please note that custom-made pieces require an additional 10-20 days for production.
Will the jewelry turn my skin green?
No. Our jewelry is crafted with high-quality plating and a protective coating to prevent oxidation and skin discoloration. To maintain its luster, we recommend keeping it away from harsh chemicals and moisture.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return or exchange unused items in their original packaging. Please note that custom products are final sale.
Do you offer a warranty on your products?
Yes, APORRO provides a 365-day warranty against manufacturing defects. If your jewelry experiences any structural damage or plating issues during this period, we will provide a replacement or repair.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay for a more flexible shopping experience.